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From Jennifer Butler

By Staff | Sep 7, 2016

To the Editor,

Buying local to help the economy is a good thing. However, without proper customer service, businesses will just drive customers away.

I went to a local car dealership on Monday, Aug. 15. I wanted to look at a car I was thinking about buying to help my mom to be able to get in and out of the car more easily. There was a salesman outside helping a customer, so I went inside to find another salesman. No one was at the reception desk and not one person to be seen anywhere in the showroom. It wasn’t lunchtime, it was 2 in the afternoon.

I figured someone would come back to the receptionist desk, I was wrong. I stood there and waited, and waited, and waited, for 45 minutes. In all that time, I only saw one person. He walked through the showroom and looked in my direction, so I know he saw me there. I figured he would tell someone I was there, so that someone could come help me. Wrong again, I was totally ignored.

Finally, I just got tired of being ignored, so I left. When I got in my car, I called them on the phone. I asked how many salesmen they had working at that time. They had one. Seriously, one single salesman for the whole dealership. I then told them I was there for 45 minutes waiting, and that I was going to buy a car from there, but after being treated like that, I was going to drive a half hour up the road and save $4,000. I explained a little further situation, and the person that answered the phone hung up on me. Obviously, I will not be buying a car from them, mostly due to the very, very bad customer service.

The salesman did call and leave me a voicemail when he was finished with his customer. Also, a woman called me the next morning and left another voicemail. Still, this can’t make up for what happened, and I will be going elsewhere to purchase a car.

Jennifer Butler

New Martinsville